How it All Began
Founder and CEO, Sergey Poltev, has been fixing computers since he was 12 years old, when his first computer blew up. He saved money from his pocket allowance to buy parts to rebuild and fix the early model PC. That began his fascination with computer technology.
This later inspired him to follow his passion to University. He received a Russian National Scholarship and completed the degree of M.Sc. in Computer Science with Honors.
Teenage Tech Entrepreneur
At the age of 18, Sergey opened a successful internet café / PC gaming studio in Russia with two teenaged business partners. His initial goal was to earn enough money to buy a cell phone. At that time, internet access from one’s home was financially out of reach for most people in Russia. The demand for internet café services was strong so this resulted in a successful enterprise.
Sergey quickly saved money for a cell phone. Two years later, he sold his share of the business in order to pay for the cost of a University exchange program that allowed him to study in the US for an academic year.
New Immigrant
Sergey launched CALLGEEK (later renamed to CapitalTek) in 2008. He had recently immigrated to Canada to seek new opportunities and like many immigrants, he couldn’t find a job despite having strong academic credentials.
As a newcomer to Ottawa in his mid-twenties, he had no business contacts, no startup funds and spoke very little English. Despite these obstacles, he was determined to succeed in his new home country, so he started a computer services company from scratch. To find his initial clients, he walked door to door in residential areas of Ottawa and placed his brochure in mailboxes.
Startup of CapitalTek
In 2010 Business started to grow with addition of Proactive Maintenance, Monitoring and Backup Services. Sergey Incorporated the business, expanded Offices, hired first staff, and did major rebrand (renamed CALLGEEK to CapitalTek) to attract business customers. This Brand continues to bring awareness today. Company Established good presence here as one of the Top IT service providers in Ottawa
From these early stages of CapitalTek and continuing to this day, Sergey has always gone “over & above” with customer service and always tries to exceed expectations. This customer-focused approach showed results in the early stages of the firm. After he was able to acquire a few clients, the referrals came in quickly. Referrals continue to be a major source of new clients.
Expansion with Computer troubleshooters
At the end of 2021 CapitalTek Acquired Computer Troubleshooters – Orleans, the only Computer Troubleshooters franchise in Ontario, specializing in affordable Small Business IT Services was part of Computer Troubleshooters international network of locally-owned and operated IT service franchise offices launched in 1999. Since 2004, Computer Troubleshooters – Orleans has provided small Business and residential clients with Remote and Onsite IT support, IT Services, Computer diagnostic, Backup and Security Services to Over 1,000 Customers in Ottawa.
CapitalTek Today
CapitalTek is Now Full-Service Multiple Award-winning IT company. Our Services Range from IT support, VOIP, Apple Support has a team of 15 members and we continue to grow. Together we provide friendly and affordable IT services to a large client base in the Ottawa region.
Sergey’s passion for computers continues to this day and he’s constantly on top of new technology developments to ensure his clients get the best services possible.
The company’s guiding principle is “it’s not enough to quickly repair a computer malfunction; it’s vital to prevent computer problems from happening in the first place to avoid disruption to business.”
Awards
CapitalTek has been crowned the Top Choice Award Winner for Top Choice IT Support Services in the 2022 Top Choice Award Survey.
Winning the Top Choice Award is one of the most coveted endorsements a business can receive in all of North America, and this victory is a testament to our continued dedication to the consistent pursuit of total customer satisfaction.
Forty Under 40 Awards – Ottawa Board of Trade & Ottawa Business Journal – 2021
Sergey has been recognized as a top young business leader in the region for his strong leadership in the growth of CapitalTek and for his volunteer work in the community.
Five Star Google Reviews
CapitalTek has received highly positive Five Star Google reviews consistently over the past 6 years. The company currently has 50+ Google reviews, with an overall average score of 5 stars.
Ottawa Awards by Faces Magazine
CapitalTek received 4 awards as Ottawa’s Best IT Company in 2017, 2020, 2021 and 2022. Ottawa Awards is Ottawa’s largest people’s choice awards. The Ottawa Awards recognize over 300 categories of professionals and businesses that make our city world-class.
“Lead to Win” Carleton University, 2010
Sergey received a $20,000 entrepreneur award from Carleton University’s business incubator program in 2010. The program provides funding and support to promising new companies and has been named one of the top 10 university business incubators in North America.